Painfully shallow, with very little insight into the multiplicity of forces at play — preferring instead to peer at everything through a slightly odd "post-consumerist" lens. The book is a few years old now, and whilst it can't really be faulted too much for predictive failures, some of the examples are a little too credulous (e.g. that the worst things to happen on AirBnB are for a guest to not turn up, or leave things a little bit untidy — shortly before the serious horror stories
started emerging). In general it's another case of scatter-gun examples being used to draw out a very particular point, ignoring or avoiding the bigger more-interesting questions in the process.